Terms and conditions at aloop design studio ApS

General information
aloop design studio ApS
Birkemosevej 6
8361 Hasselage
CVR no.: 42805459
Telephone: 86281366
Email: info@aloopdesign.com

At aloop design studio ApS, all prices are in Danish kroner and stated incl. VAT and taxes. We reserve the right to change prices from day to day without prior consent. Reservations are made for out-of-stock items.

aloop design studio ApS accepts payment with VISA-Dankort, VISA, VISA Electron, Mastercard, MobilePay, ANYDAY. The payment will only be debited from your account when the item is dispatched. All amounts are in DKK. Danish kroner and incl. VAT. Reservations are made for price errors and sold-out/discontinued items.

aloop design studio ApS aims to ship orders received before 17:00 the same day, orders are then sent the next working day. All orders are packed and shipped from Hasselager, Denmark from Monday to Thursday (Couriers do not pick up packages on weekends). ⁣
Aloop delivers on all working days and the typical delivery time is 2-3 working days.
GLS PakkeShop - pick up the package when it suits you. GLS informs you by email/text when your package is ready for collection.
GLS Home delivery - delivery to your address. If GLS does not find anyone at the address, the package is delivered to the nearest parcel shop.

Delivery takes place from Birkemosevej 6, 8361 Hasselager and at the buyer's expense and risk.

Shipping takes place in the way that aloop design studio ApS deems most appropriate for the buyer at all times.

Delivery times given are indicative only.

If delivery is delayed or prevented due to war, mobilization, labor conflict, governmental intervention, operational disruptions or other force majeure, whether the said obstacles are with aloop design studio ApS or the company's supplier/subsupplier, aloop design studio ApS reserves the right to postpone the delivery time to the extent necessary.

A corresponding postponement of the delivery time also takes place in the event of bankruptcy or similar financial difficulties at aloop design studio ApS' supplier/subsupplier.

aloop design studio ApS is not responsible for compensation for delays caused by the above-mentioned circumstances, or otherwise for exceeding or postponing the delivery time.

The buyer has the sole right to cancel an agreement due to delay, as mentioned in subsection 2, if it has lasted for more than one month and if aloop design studio ApS also has the right to terminate the agreement with its suppliers.

aloop design studio ApS reserves the right to make partial deliveries and early deliveries.

Right of complaint
There is a 2-year right to complain in accordance with the Purchase Act. Our right of complaint applies to defects in material and/or manufacturing. You can get the item repaired, exchanged, the money returned or the price reduced, depending on the specific situation. The complaint does not apply to errors or damage caused by incorrect handling of the product/service. You must advertise in a "reasonable time" after you have discovered the defect/error. aloop design studio ApS will cover return costs to a reasonable extent.

For returns, complaints and use of the right of withdrawal, send to:
aloop design studio ApS
Birkemosevej 6
8361 Hasselage
Shipments are not accepted per cash on delivery.

If it is a refund, please include bank details in the form of account number and account number so that the agreed amount can be transferred. This information can be disclosed without risk per email or other electronic form, as it is not sensitive information and will only be used for our fulfillment of the refund.

Right of withdrawal and return
There is a 14-day full right of return on goods purchased in our webshop.

The period is counted from that day;
- Where you receive the order.
- Takes physical possession of the last product, in the case of an agreement for several different products, ordered in one order, but delivered individually or in several batches.
- Gets physical possession of the last lot or last part when it comes to an agreement for the delivery of goods consisting of several lots/parts.
- The first item in physical possession in the case of regular delivery of items over a specified period.

Return costs are your own responsibility.
Cancellations must be reported to us no later than 14 days after the purchase, and you must return the shipment no later than 14 days after the cancellation. The notice must be given by mail at info@aloopdesign.com. In the message, you must make it clear that you wish to use your right of withdrawal.

If you wish to return the item to us, you must fill in the attached return slip and send the item to:
aloop design studio ApS
Birkemosevej 6
8361 Hasselage

You cannot regret it by simply refusing to receive the item, without at the same time giving clear notice of this.

Condition of the item upon return
You are only liable for any deterioration in the value of the goods which is due to handling other than what is necessary to determine the nature, characteristics and way of functioning of the goods. In other words, you can try the product as if you were trying it on in a physical store.

If the item has been tried on in addition to what is described above, it is considered used. Which means that if you cancel the purchase, you will only get a part or none of the purchase amount back, depending on the commercial value of the item at the time of receipt - of the return. In order to receive the full purchase amount back, you must test the product without actually using it.

If you regret your purchase, you will of course get the amount you paid us back.
In the event of a decrease in value for which you are liable, this will be deducted from the purchase amount.
When exercising the right of withdrawal, all payments received from you, including delivery costs (except for extra costs resulting from your choice of a different form of delivery than the cheapest form of standard delivery offered by us), will be refunded without undue delay and no later than 14 days from the date where we have received notification of your decision to exercise the right of withdrawal. Refunds are made with the same means of payment that you used for the original transaction, unless you have expressly agreed to something else.
We can withhold the refund until we have received the item back, unless you have provided documentation that you have returned it before then.

Personal data policy
In order for you to enter into an agreement with us and shop on our website, we need the following information about you:

Phone number
Email address
Information about what you have purchased

We process your personal data for the purpose of being able to deliver the product to you and to be able to process inquiries regarding your purchase. The processing takes place according to the rules in our personal data policy for aloop design studio ApS. Here you can read more about how your information is processed, when it is deleted and what rights you have as a registered person.

Appeal options - overview and links:
If you have a complaint about a product bought in our Webshop, you can send a complaint to:
The Danish Competition and Consumer Authority's Center for Complaint Resolution
Carl Jacobsens Vej 35
2500 Valby
Link: www.forbrug.dk

If you are a consumer residing in another EU country, you can register your complaint in the EU Commission's online complaint platform.
The platform can be found here: http://ec.europa.eu/consumers/odr/

If you submit a complaint here, you must provide our email address: info@aloopdesign.com